Differences

This shows you the differences between two versions of the page.

--- community_guidelines [2019-01-30 15:43] – [When will new product X, Y or Z be available?] mvader
+++ community_guidelines [2019-06-07 16:35] (current) – [Many Answers] guy_stewart
@@ Line 9: / Line 9: @@
 After you have read the [[https://www.victronenergy.com/support|Support page]], if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.
-If you cannot find any similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
+If you cannot find a similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
 You will need to provide some basic information before you can post a question.
@@ Line 25: / Line 25: @@
 This allows future users to find specific questions, and clear precise answers very quickly.
-==== Not the place for System Design ====
+If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered.
-Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate for this community. Those questions must be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
+==== Not really the place for System Design ====
+Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post.
+More complex enquires are best be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
 ==== Constantly Improving Documentation ====
@@ Line 44: / Line 47: @@
 ==== Editing Posts ====
-Occasionally Victron will edit questions and topics if we think it will help with clarity.
+Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.
@@ Line 56: / Line 59: @@
 We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more).
-On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron without first giving the community an opportunity to answer.
+On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron staff. Occasionally, Victron Staff will ask to be notified, for example if others are having similar issues.
 ==== Be Honest ====
@@ Line 65: / Line 68: @@
 ==== When will new product X, Y or Z be available? ====
-Please do not ask the community when products, or updates will be ready or available.
+Please do not ask the community when products, updates or approvals will be ready or available.
+New products are announced at various shows and on the [[https://www.victronenergy.com/blog/|Victron blog website]]. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. [[https://professional.victronenergy.com/news|Victron Professionals]] can subscribe to our weekly newsletter which provides updates.
+Check the [[https://www.victronenergy.com/information/pricelist|price list]] on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
+Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.
+Thanks for your interest and patience, we want to have these available too!
+==== I want to speak to the Manager! ====
+Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. [[https://community.victronenergy.com/questions/19186/how-to-contact-the-community-manager-site-admin.html|Please follow these directions to get in touch]].
-New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur.
-Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we do not comment on availability, so as to not disappoint.
-Thanks for your interested and patience, and understand that we want to have these available too!
 ==== A Disclaimer ====
-This is a public community and anybody is able to contribute. Please use the formal channels of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed.
+This is a public community and anybody is able to contribute. Please use the normal channel of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed, or wish to escalate an enquiry.
-Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly suggestions offered in good faith and all electrical work should be supervised by a qualified technician.
+Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.