Differences

This shows you the differences between two versions of the page.

--- community_guidelines [2019-01-30 15:43] – [When will new product X, Y or Z be available?] mvader
+++ community_guidelines [2019-03-11 13:25] – [Not the place for System Design] guy_stewart
@@ Line 9: / Line 9: @@
 After you have read the [[https://www.victronenergy.com/support|Support page]], if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.
-If you cannot find any similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
+If you cannot find a similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
 You will need to provide some basic information before you can post a question.
@@ Line 25: / Line 25: @@
 This allows future users to find specific questions, and clear precise answers very quickly.
-==== Not the place for System Design ====
+==== Not really the place for System Design ====
-Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate for this community. Those questions must be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
+Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post.
+More complex enquires are best be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
 ==== Constantly Improving Documentation ====
@@ Line 44: / Line 45: @@
 ==== Editing Posts ====
-Occasionally Victron will edit questions and topics if we think it will help with clarity.
+Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.
@@ Line 69: / Line 70: @@
 New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur.
-Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we do not comment on availability, so as to not disappoint.
+Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
-Thanks for your interested and patience, and understand that we want to have these available too!
+Thanks for your interest and patience, we want to have these available too!
 ==== A Disclaimer ====
-This is a public community and anybody is able to contribute. Please use the formal channels of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed.
+This is a public community and anybody is able to contribute. Please use the normal channel of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed, or wish to escalate an enquiry.
-Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly suggestions offered in good faith and all electrical work should be supervised by a qualified technician.
+Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.