Differences

This shows you the differences between two versions of the page.

--- community_guidelines [2019-01-10 14:39] – guy_stewart
+++ community_guidelines [2019-03-16 03:47] – [When will new product X, Y or Z be available?] guystewart
@@ Line 9: / Line 9: @@
 After you have read the [[https://www.victronenergy.com/support|Support page]], if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.
-If you cannot find any similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
+If you cannot find a similar question, [[https://community.victronenergy.com/users/register.html|register]] an account and prepare your post.
 You will need to provide some basic information before you can post a question.
-Try to limit the Subject and first line of each post to a single short question that is required to progress.
+Try to limit the Subject and first line of your post to a single, short, question.
-This can then be preceded by some background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.
+This can then be followed on by further background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.
 ==== One Question per post ====
-This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer.
+This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. Ideally the answer is a link or reference to the precise Victron documentation.
 To help with this, if you have follow up questions that are different from the original, please create a new post. If we think that multiple different questions are being asked, we may ask you to split them up.
@@ Line 25: / Line 25: @@
 This allows future users to find specific questions, and clear precise answers very quickly.
-==== Not the place for System Design ====
+==== Not really the place for System Design ====
-Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate for this community. Those questions must be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
+Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post.
+More complex enquires are best be directed [[https://www.victronenergy.com/where-to-buy|towards your distributor]].
 ==== Constantly Improving Documentation ====
@@ Line 41: / Line 42: @@
 Please use an appropriate title when asking a new question.
 “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later.
+==== Editing Posts ====
+Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.
 ==== Helping Out ====
@@ Line 46: / Line 52: @@
 If you would like to help, there is a [[https://community.victronenergy.com/questions/unanswered.html|list of unanswered questions here]] and normally on the right hand side on desktop and down the bottom on mobile.
-==== Editing Posts ====
-Occasionally Victron will edit questions and topics if we think it will help with clarity.
 ==== Many Answers ====
@@ Line 61: / Line 64: @@
 If you only think something might be some way, or are just testing an idea, please say that too.
+==== When will new product X, Y or Z be available? ====
+Please do not ask the community when products, updates or approvals will be ready or available.
+New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur.
+Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
+Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.
+Thanks for your interest and patience, we want to have these available too!
 ==== A Disclaimer ====
-This is a public community and anybody is able to contribute. Please use the formal channels of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed.
+This is a public community and anybody is able to contribute. Please use the normal channel of [[https://www.victronenergy.com/support|support]] if you are unsure of how to proceed, or wish to escalate an enquiry.
-Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly suggestions offered in good faith and all electrical work should be supervised by a qualified technician.
+Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.