community_guidelines
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community_guidelines [2019-01-10 14:39] – guy_stewart | community_guidelines [2019-03-11 13:25] – [Not the place for System Design] guy_stewart | ||
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After you have read the [[https:// | After you have read the [[https:// | ||
- | If you cannot find any similar question, [[https:// | + | If you cannot find a similar question, [[https:// |
You will need to provide some basic information before you can post a question. | You will need to provide some basic information before you can post a question. | ||
- | Try to limit the Subject and first line of each post to a single short question | + | Try to limit the Subject and first line of your post to a single, short, question. |
- | This can then be preceded | + | This can then be followed on by further |
==== One Question per post ==== | ==== One Question per post ==== | ||
- | This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. | + | This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. Ideally the answer is a link or reference to the precise Victron documentation. |
To help with this, if you have follow up questions that are different from the original, please create a new post. If we think that multiple different questions are being asked, we may ask you to split them up. | To help with this, if you have follow up questions that are different from the original, please create a new post. If we think that multiple different questions are being asked, we may ask you to split them up. | ||
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This allows future users to find specific questions, and clear precise answers very quickly. | This allows future users to find specific questions, and clear precise answers very quickly. | ||
- | ==== Not the place for System Design ==== | + | ==== Not really |
- | Long, multifaceted issues involving system design, multiple questions with very specific installation and nuanced details are not appropriate | + | Long, multifaceted issues involving system design, multiple |
+ | More complex enquires are best be directed [[https:// | ||
==== Constantly Improving Documentation ==== | ==== Constantly Improving Documentation ==== | ||
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Please use an appropriate title when asking a new question. | Please use an appropriate title when asking a new question. | ||
“No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later. | “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later. | ||
+ | |||
+ | ==== Editing Posts ==== | ||
+ | |||
+ | Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity. | ||
+ | |||
==== Helping Out ==== | ==== Helping Out ==== | ||
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If you would like to help, there is a [[https:// | If you would like to help, there is a [[https:// | ||
- | ==== Editing Posts ==== | ||
- | |||
- | Occasionally Victron will edit questions and topics if we think it will help with clarity. | ||
==== Many Answers ==== | ==== Many Answers ==== | ||
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If you only think something might be some way, or are just testing an idea, please say that too. | If you only think something might be some way, or are just testing an idea, please say that too. | ||
+ | ==== When will new product X, Y or Z be available? ==== | ||
+ | |||
+ | Please do not ask the community when products, or updates will be ready or available. | ||
+ | |||
+ | New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. | ||
+ | |||
+ | Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions. | ||
+ | |||
+ | Thanks for your interest and patience, we want to have these available too! | ||
==== A Disclaimer ==== | ==== A Disclaimer ==== | ||
- | This is a public community and anybody is able to contribute. Please use the formal channels | + | This is a public community and anybody is able to contribute. Please use the normal channel |
- | Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here, it is friendly | + | Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions |
community_guidelines.txt · Last modified: 2019-06-07 16:35 by guy_stewart