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ccgx:ccgx_ve_power_setup [2017-04-14 16:47] – [Error VRM API not responding] mvaderccgx:ccgx_ve_power_setup [2023-05-07 09:53] (current) mvader
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-====== Remote VEConfigure and firmware updates ======+====== VE Power Setup manual ====== 
  
-This manual describes+===== 1. Introduction ===== 
-  * Remotely changing settings in VE.Bus InvertersMultis and Quattros, called "Remote VEConfig", using a [[https://www.victronenergy.com/panel-systems-remote-monitoring/color-control|CCGX]] or [[https://www.victronenergy.com/panel-systems-remote-monitoring/venus-gx|Venus GX]] as the local internet-connected gateway in the installation+ 
-  * Remotely updating firmware of VE.Can products.+VE Power Setup is a Windows application that can be used for three things: 
 + 
 +  - Update the firmware of a VE.Can product connected via USB to your computer (requires a CANUSB adapterASS030532000) 
 +  - (deprecated) Remotely updating firmware of VE.Can product (requires an internet connected [[venus-os:start|GX device]])Use the [[vrm_portal:remote-firmware-update|new mechanism]] instead. 
 +  (deprecated) Remotely changing the configuration of VE.Bus system: Remote VEConfigure (requires an internet connected [[venus-os:start|GX device]]). Use the new [[vrm_portal:remote-veconfigure|new mechanism]] instead. 
 + 
 +Note that even for updating a VE.Can product via USB (first option in above list), its easier to not use VE Power Setup. Instead, use the remote firmware update feature (second option in above list) instead. Its then not necessary to obtain the CANUSB adapter. In conclusion, the only reason to use VE Power Setup is when there is no [[venus-os:start|GX device]] and no internet available. 
 + 
 +Products which can be firmware updated via its VE.Can port are: 
 +  * BlueSolar Charger 150/70 CAN-bus 
 +  * BlueSolar Charger 150/85 CAN-bus 
 +  * All SmartSolar Chargers with VE.Can 
 +  * Lynx Shunt VE.Can 
 +  * All four Skylla-i Battery Chargers 
 +  * Skylla-i Remote Control Panel 
 +  * Skylla-IP44 
 +  * All our different VE.Can to VE.Bus/VE.Direct and NMEA2000 to VE.Bus/VE.Direct interfaces 
 +  * Ion Control 
 + 
 +Products that cannot be updated via their VE.Can port are: 
 +  * Lynx Ion (update via USB port instead) 
 +  * Lynx Ion + Shunt (update via USB port instead) 
 +  * VE.Can tank sender adapter (no updates available) 
 +  * Color Control GX (update via internet or with an [[ccgx:firmware_updating|sdcard]]) 
 +  * Venus GX (update via internet or with an [[ccgx:firmware_updating|sdcard]])
  
 Notes: Notes:
-  * Remotely updating firmware of products with a VE.Direct interface will be added in the future. 
   * Remotely updating firmware in VE.Bus products (Inverters, Multis and Quattros) is not possible and will also not become possible.   * Remotely updating firmware in VE.Bus products (Inverters, Multis and Quattros) is not possible and will also not become possible.
-  * Since VE Power Setup 5.0, combined with CCGX version v1.28 or later, the products configuration is preserved during a firmware update. More information in our [[https://www.victronenergy.com/blog/2015/09/15/color-control-gx-v1-28-and-ve-power-setup-5-0/|blogpost about those software releases]].+  * Remotely changing settings is only possible for VE.Bus products. 
 +  * Since VE Power Setup version 5.0, the product configuration is preserved during a firmware update. More information in our [[https://www.victronenergy.com/blog/2015/09/15/color-control-gx-v1-28-and-ve-power-setup-5-0/|blogpost about the v5.0 software release]]. 
 +  * Looking for Remote VEConfigure with a "Victron Global Remote 2 (VGR2)"? See. [[https://www.victronenergy.com/panel-systems-remote-monitoring/victron-global-remote2#manuals|here]] 
 + 
 +===== 2. Updating a VE.Can product via USB =====  
 + 
 +==== 2.1 VE.Can USB update: Instructions ==== 
 + 
 +  - Download and install VE Power Setup from our [[https://www.victronenergy.com/support-and-downloads/software#ve-power-setup|Software downloads page]]. 
 +  - Obtain the necessary firmware file on [[https://professional.victonenergy.com|the Victron Professional portal]]. 
 +  - Connect the VE.Can product to the computer, using the [[https://www.victronenergy.com/accessories/canusb-interface|CAN-USB Adapter]]. 
 +  - Follow instructions in VE Power Setup. 
 + 
 +==== 3.2 VE.Can USB update: Troubleshooting ==== 
 + 
 +Check the information behind the ''Need help connecting?'' button in VE Power Setup. 
 + 
 +===== 3. Remote VE.Can firmware update (DEPRECATED) ===== 
 + 
 +Note that this feature is deprecated; and only works for GX devices running old firmware. Instead of following the remote firmware procedure as documented on this page, we recommend to update the GX Device to the latest available firmware version, and then use the procedures documented [[vrm_portal:remote-firmware-update|here]]. 
 + 
 +==== 3.1 Instructions ==== 
 +  - Download and install VE Power Setup from our [[https://www.victronenergy.com/support-and-downloads/software#ve-power-setup|Software downloads page]]. 
 +  - Obtain the necessary firmware file on [[https://professional.victonenergy.com]]|the Victron Professional portal]]. 
 +  - Follow the [[https://www.victronenergy.com/live/ccgx:ccgx_ve_power_setup#two-way_communication|Two-way communication checklist]]. 
 +  - Start VE Power Setup 
 +  - Click "Connected to a Color Control on VRM", and enter your VRM login credentials 
 +  - Choose the required installation. Sites on which you have Admin-rights and that have two-way-communication enabled will be highlighted in blue: \\ {{:ccgx:ve_power_setup_4_3_site_select.png?nolink|}} 
 +  - After selecting the site, VE Power Setup will establish communication to the selected site. 
 +  - Once established, it will perform a remote scan, to find all products connected to the Color Control. 
 +==== 3.2 Troubleshooting ==== 
 +  - Check the [[ccgx:ccgx_ve_power_setup#two-way_communication|Two-way communication instructions]].
  
-Looking for Remote VEConfigure with a "Victron Global Remote 2 (VGR2)"? See. [[https://www.victronenergy.com/panel-systems-remote-monitoring/victron-global-remote2#manuals|here]]+===== 4. Remote VEConfigure (DEPRECATED=====
  
-===== 1. Requirements ===== +Note that this feature is deprecated; and only works for GX devices running v2.16 or earlier. To remotely configure inverter/chargers in system with GX devices running Venus OS v2.17 or latersee the functionalityas documented here: [[vrm_portal:remote-veconfigure|VRM Remote VEConfigure]].
-  * Make sure the CCGX runs the latest available firmware, and that Two way communication is enabled:{{ :ccgx:remoteveconfig_requirements_version_and_comms.png?nolink |}} \\ \\  +
-  * To enable VRM two-way communication on the CCGX go to Settings->Services:{{ :ccgx:vrmtwowaycomm.png?nolink |}} \\ \\ +
-  * Have Full Control access to the installation being configured. On the VRM Portalnavigate to the sitethen to the Settings tab, and click Users. Your login needs to highlight in green and show Full Control. +
-  * CCGX must be connected to internet +
-  * Use the latest version of the [[https://www.victronenergy.com/support-and-downloads/software#ve-configuration-tools-for-ve-bus-products|VE Configuration Tools for VE.Bus products]]. +
-  * Use the latest version of [[https://www.victronenergy.com/support-and-downloads/software#ve-power-setup|VE Power Setup]]+
  
-Remote VEConfigure only: +==== 4.1 Requirements ====
-  * If the VE.Bus device is connected to the CCGX via a VE.Bus to VE.Can interface, as often done in a Hub-system, this interface cable needs to run firmware version v2.05 or higher. Note that it is possible to first update firmware in the interface cable, and then remotely configure the VE.Bus system.+
  
-===== 2. Remote VEConfigure ===== 
   * Remote VEConfigure works for both single unit systems as parallel and three phase systems.   * Remote VEConfigure works for both single unit systems as parallel and three phase systems.
   * Remotely changing Assistant configuration is possible.   * Remotely changing Assistant configuration is possible.
 +  * VE.Bus firmware versions 416 and 417 can not be configured remotely
 +  * Remote configuring firmware version 418 or later requires the CCGX or Venus GX to run v2.10 or later
 +  * The firmware version of the VE.Bus system must stay the same, in between downloading, changing and uploading settings.
  
-==== 2.1 Remote VEConfigure walk-through ====+=== Using a VE.Bus to VE.Can interface? === 
 +If the VE.Bus device is connected to the CCGX via a VE.Bus to VE.Can interface, as was often the case in a Hub-1 system, this interface cable needs to run firmware version v2.05 or higher. Note that it is possible to first update the firmware in the interface cable, and then remotely configure the VE.Bus system. 
 + 
 +==== 4.2 Instructions ==== 
 +  - Download and install VE Power Setup from our [[https://www.victronenergy.com/support-and-downloads/software#ve-power-setup|Software downloads page]]. 
 +  - Obtain the necessary firmware file on [[https://professional.victonenergy.com]]|the Victron Professional portal]]. 
 +  - Follow the [[https://www.victronenergy.com/live/ccgx:ccgx_ve_power_setup#two-way_communication|Two-way communication checklist]].
   - Start VE Power Setup   - Start VE Power Setup
-  - Choose "Connected to a Color Control on VRM" +  - Click "Connected to a Color Control on VRM", and enter your VRM login credentials 
-  - Login: \\ {{:ccgx:ve_power_setup_4b7_login.png?nolink|}} +  - Choose the required installation. Sites on which you have Admin-rights and that have two-way-communication enabled will be highlighted in blue: \\ {{:ccgx:ve_power_setup_4_3_site_select.png?nolink|}} 
-  - Choose the required site. Sites on which you have Admin-rights and that have two-way-communication enabled will be highlighted in blue: \\ {{:ccgx:ve_power_setup_4_3_site_select.png?nolink|}} +  - After selecting the site, VE Power Setup will establish communication to the selected site. 
-  - After selecting the site, VE Power Setup will establish communication to the selected site. Once established, it will perform a remote scan, to find all products connected to the Color Control. Now select the product you want to configure: \\ {{:ccgx:ve_power_setup_4_3_remote_veconfigure_screen.png?nolink|}}+  - Once established, it will perform a remote scan, to find all products connected to the Color Control. 
 +  - Now select the product you want to configure: \\ {{:ccgx:ve_power_setup_4_3_remote_veconfigure_screen.png?nolink|}}
   - Choose "Get settings".   - Choose "Get settings".
   - Save the settings file with an appropriate name.   - Save the settings file with an appropriate name.
Line 42: Line 98:
   - Select the modified setting file and wait until done.   - Select the modified setting file and wait until done.
  
-Note: changing certain settings, such as Assistants, will cause the inverter/charger to momentarily switch off and back on again. When such settings are changed, VEConfig will warn you when saving the settings:+==== 4.3 Inverter restart - short loss of AC power ==== 
 + 
 +Changing certain settings, such as Assistants, will cause the inverter/charger to momentarily switch off and back on again. In such situations, VEConfig will warn when saving the settings:
 {{ :ccgx:remote-veconfig-vebus-reset-warning.png?nolink |}} {{ :ccgx:remote-veconfig-vebus-reset-warning.png?nolink |}}
  
-===== 3Remote Firmware update =====+There will be no AC power available during the restart, so in many cases there will also be no internet connection for a short while. This is not a problem, as the file is first sent to the ccgx in full before its written to the unit.
  
-{{ :ccgx:remote-firmware-update.png?nolink |}}+So even though the unit restarts, the writing process should not be effected. It important that the router starts itself when the AC power returns of course.
  
-Performing a remote firmware update is possible for the following products: +And it is important that the CCGX (or Venus GX) is powered from DCit should not lose power during this process.
-  * both Skylla-i models +
-  * MPPT 150/70 and 150/85 solar chargers +
-  * Lynx Shunt VE.Can +
-  * Ion Control +
-  * VE.Bus to VE.Can interface+
  
-Configuration of the product will be preserved during the firmware update.+==== 4.4 Troubleshooting ====
  
-The procedure is very straight forward. First select a CCGX, same as in above Remote VEConfigure instructionsThen select the product that you want to update. The current firmware version will be shown, see image above.+=== Problem in the communication link between your computer and the Remote [[venus-os:start|GX device]]=== 
 +Check the [[ccgx:ccgx_ve_power_setup#two-way_communication|Two-way communication instructions]].
  
-Select the firmware file on your computerand press the Update button. Firmware files are available via your Victron representative.+=== Errorremote Color Control gave VEConfig error code 30: MK2 communication error ===
  
-A question often asked is if it will also be possible to remotely update firmware in a VE.Bus device: Multis, Quattros and Inverters. The answer is no, that will, unfortunately, not be possible.+Verify that both the firmware of the VE.Bus system and the [[venus-os:start|GX device]] comply to the [[ccgx:ccgx_ve_power_setup#remote_veconfigurerequirements|requirements for Remote VEConfigure]].
  
-===== 4Troubleshooting =====+===== 5Two-way communication (DEPRECATED) =====
  
-==== Error "VRM API not responding" ====+The information in this chapter describes deprecated functionality. For both remote firmware updates and Remote VEConfigure, we recommend to update the GX device to the latest version, and then use the new functionality: 
 + 
 +  * [[vrm_portal:remote-firmware-update|]] 
 +  * [[vrm_portal:remote-veconfigure|]] 
 + 
 +(old text continues) 
 + 
 +Two-way communication is the name of the technology used for the communication link between your computer and the [[venus-os:start|GX device]] during Remote Firmware updates and Remote VEConfigure. 
 + 
 +==== 5.1 Configuration ==== 
 + 
 +  - Use the latest version of the [[https://www.victronenergy.com/support-and-downloads/software#ve-configuration-tools-for-ve-bus-products|VE Configuration Tools for VE.Bus products]]. 
 +  - Use the latest version of [[https://www.victronenergy.com/support-and-downloads/software#ve-power-setup|VE Power Setup]]. 
 +  - Check that the [[venus-os:start|GX device]] runs the latest available firmware. 
 +  - Enable Two-way communication on the [[venus-os:start|GX device]]. 
 +  - Make sure to have Full Control access on the installation: On the VRM Portal, navigate to the site, then to the Settings tab, and click Users. Your login needs to highlight in green and show Full Control. 
 +   - CCGX must be connected to internet, and Two-way communication must show as up in the Device list on the VRM Portal. 
 + 
 +This screenshot shows the Device list on the VRM Portal. See [[venus-os:start|GX device]] firmware version, as well as Two-way communication status encircled in red: 
 +{{ :ccgx:remoteveconfig_requirements_version_and_comms.png?nolink |}} 
 + 
 +==== 5.2 Two way communication: Troubleshooting ==== 
 + 
 +As a first step, carefully go through above steps of configuring Two-way communication. 
 + 
 +=== Error "VRM API not responding" ===
  
 This error indicates a network or firewall issue between the computer running VE Power Setup and the backend. This error indicates a network or firewall issue between the computer running VE Power Setup and the backend.
Line 74: Line 153:
 There might be a firewall blocking access to it. Your network might also require all traffic to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case. There might be a firewall blocking access to it. Your network might also require all traffic to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case.
  
-==== Error "Problem communicating with two-way communication relay server" ====+=== Error "Problem communicating with two-way communication relay server" ===
  
-Similar to the 'VRM API not responding'. The relay server, ''%%https://pubsub.pubnub.com/%%'', is used to connect to the Color Control, despite it being behind a firewall. Access to it might be blocked by a firewall, or your network requires communication to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case.+This indicates a problem between your current location and the two-way communication relay server 
 + 
 +The relay server, ''%%https://pubsub.pubnub.com/%%'', is used to connect to the Color Control, despite it being behind a firewall. Access to it from your current location might be blocked by a firewall, or your network requires communication to go through a HTTP(s) proxy, which VE Power Setup does not support. Confer with your network administrator if this is the case.
  
 ==== Windows XP ==== ==== Windows XP ====
Line 89: Line 170:
   * If you get a crash right at start up, you need to install the [[http://www.microsoft.com/en-us/download/details.aspx?id=29|Microsoft Visual C 2008 redistributable]].   * If you get a crash right at start up, you need to install the [[http://www.microsoft.com/en-us/download/details.aspx?id=29|Microsoft Visual C 2008 redistributable]].
  
-===== DISQUS ===== + 
-~~DISQUS~~+ 
ccgx/ccgx_ve_power_setup.1492181275.txt.gz · Last modified: 2017-04-14 16:47 by mvader

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