Differences

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--- ccgx:ccgx_faq [2019-01-22 10:16] – external edit 127.0.0.1
+++ ccgx:ccgx_faq [2019-06-06 15:54] – [Q24: What is Error #42?] mvader
@@ Line 5: / Line 5: @@
 === Step by step instructions when connected to VE.Bus port on the CCGX ===
-  - Update the Color Control to the latest available version. See our blog posts in the [[https://www.victronenergy.com/blog/category/firmware/|firmware category]].
+  - Update the Color Control to the latest available version. See our blog posts in the [[https://www.victronenergy.com/blog/category/firmware-software/]].
   - Do you have a Digital Multi Control or VE.Bus BMS in the system? In that case it is normal that on/off is disabled. See also the VE.Bus related notes in the [[:ccgx:start#connecting_victron_products|CCGX manual]]
   - In case you have had a Digital Multi Control or VE.Bus BMS connected to your system, the Color Control remembers it and even when those accessories have been removed the On/off switch will still be disabled. To clear the memory, execute a Redetect system, the option is in the Multi or Quattro section of the Color Control GX menu.
@@ Line 15: / Line 15: @@
   - Do you have a Digital Multi Control or VE.Bus BMS in the system? In that case it is normal that on/off is disabled. See also the VE.Bus related notes in the [[:ccgx:start#connecting_victron_products|CCGX manual]]
   - In case you have had a Digital Multi Control or VE.Bus BMS connected to your system, and it is now no longer connected, the Canbus interface remembers it. Therefore, even after those accessories have been removed, the On/off switch will still be disabled. Clearing this memory is unfortunately not possible yourself, please contact us so we can help you.
 ==== Q2: Do I need a BMV to see proper battery state of charge? =====
@@ Line 117: / Line 116: @@
 Two way communication (Remote VEConfig and Remote Firmware updates):
-   * Uses HTTPS (port 443) to the Pubnub servers
+   * Pre-v2.20: Uses HTTPS (port 443) to the Pubnub servers
+   * v2.20 and later: connects to mqtt-rpc.victronenergy.com on port 443
 MQTT (default disabled):
-   * When enabled, a MQTT broker is started, which accepts TCP connections on port 1883. The CCGX will also try to connect to the victron MQTT cloud server (mqtt.victronenergy.com) using SSL on port 8883.
+   * When enabled, a local MQTT broker is started, which accepts TCP connections on port 1883. The CCGX will also try to connect to the victron MQTT cloud server (mqtt.victronenergy.com) using SSL on port 8883.
 Remote Console on VRM (default disabled):
@@ Line 183: / Line 183: @@
 Please check the remote switch connection on the Multi control PCB. There should be a wire bridge between the left and middle terminal. The CCGX switches a line which enables the power of the Multi control board. After 10 seconds this line is released and the Multi should take over from there. When the remote switch connection is not wired the Multi is unable to take over it's own supply. The CCGX will retry, the Multi will boot and after 10 seconds stop, and so on.
+==== Q24: What is Error #42? ====
+If the GX Device shows an Error 42 - Hardware fault. In that case, the flash storage on the device is corrupt. As a result, settings will not be saved (rebooting resets back to default) and other problems will rise.
+This error is not recoverable in the field or by repair departments. Contact your dealer for a replacement.
+Firmware versions until v2.30 did not report the error. Since v2.30; its visible on the device itself (in the GUI) and on the VRM Portal.
 ===== GPL Note =====