Differences

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--- ccgx:beta-testing [2018-08-27 09:24] – [DISQUS] mvader
+++ ccgx:beta-testing [2019-04-16 15:52] – [Where can I find the change logs?] mvader
@@ Line 5: / Line 5: @@
 Venus OS - or //Venus// for short - is the operating software for our //Color Control GX// and //Venus GX//. Extensive field testing over a wide variety of installation-types and user-cases is very valuable to us ...and we're very grateful to you for your interest in joining this program, and for your help.
-=== What happens when I join the program? ===
+==== What happens when I join the program? ====
 The development cycle works like this: We are constantly developing new features, making improvements and fixing bugs for all the various functions of our devices. We test these changes in our factory, and when we're fairly sure they are stable, we combine all these changes for release as a //Venus OS test version//. But only by testing in the real world can we learn how the software works in practise - that's where you come in! You will be informed by email whenever a new test version is available.
@@ Line 12: / Line 12: @@
 When you join the test program, your device will run on these test versions.
-=== What not to do? ===
+==== What not to do? ====
 This is a note to dealers & installers: **Do not install test versions on a customer's installation**.
 These versions are called //test versions//, or //release-candidates// for a reason, and must not imposed on customers who naturally expect their system to be stable.
-=== Where should I post possible issues? ===
+==== Where should I post possible issues? ====
-If you think you have found a bug, please reply to the emails containing the change logs; or send them to the [[https://groups.google.com/forum/#!forum/victron-dev-venus|dev-venus mailing list]]. Do not raise issues on //Disqus// pages - or any of the regular support channels.
+If you think you have found a bug, first of all install the latest official release again (a version without the ~ notation) to check that if that solves it. Sometimes you can go back by using the Backup firmware option. If that also contains a beta version, then you’ll need to install the official version by hand. Download the .swu file from https://professional.victronenergy.com and then follow the manual install procedure; using a usb stick or as card.
-And don't forget to mention which test version you are using!
+If the problem also exists with the official release; then contact normal support.
-=== How to join the program? ===
+If the problem only exists in the beta version, then please reply to the emails containing the change logs; or send them to the [[https://groups.google.com/forum/#!forum/victron-dev-venus|dev-venus mailing list]]. Do not raise issues on //Disqus// pages, Comminity forum - or any of the regular support channels for bugs in beta versions.
+And don't forget to mention which test version you are using.
+==== How to join the program? ====
 Go to Settings -> Firmware -> Online updates -> Update to, and there select //Latest release candidate//.
 To receive the emails about the test versions, make sure you register the device on the VRM Portal, and change the setting so that you have admin rights on the product.
-=== How can I install the latest beta firmware? ===
+==== How can I install the latest beta firmware? ====
 To install beta firmware online follow the instructions above in - //How can I join the program?//
@@ Line 38: / Line 42: @@
-=== How do I know if the firmware I am running is a beta version? ===
+==== How do I know if the firmware I am running is a beta version? ====
 Beta versions are marked with a tilde (~) followed by the test version number. For example, v2.06~12 is test version number 12 of version v2.06. When releasing the final version of v2.06, the tilde and test number are removed, and the firmware is simply released as v2.06.
-=== Where can I find the change logs? ===
+==== Where can I find the change logs? ====
-Change logs of the official releases are on [[https://professional.victronenergy.com/|Victron Professional]].
+Change logs for beta versions are on the [[https://community.victronenergy.com/spaces/31/index.html|Modifications section on Community]].
-Change logs of the test versions are emailed to the test group. They can also be found on the [[https://groups.google.com/forum/#!forum/victron-dev-venus|developers mailing list]].
+Change logs of the official releases are on [[https://professional.victronenergy.com/|Victron Professional]].
+==== I have a problem, how can I return to the previous version? ====
-=== I have a problem, how can I return to the previous version? ===
 You can always return to the previously installed version:
@@ Line 54: / Line 57: @@
 In case the backup firmware is //also// a test-version, and you wish to return to the last stable version, you will have to perform an update using an sdcard or usb-stick. Follow [[ccgx:firmware_updating|these instructions]].
-=== How can I unsubscribe to the emails? ===
+==== How can I unsubscribe to the emails? ====
 By un-joining the program: Go to Settings -> Firmware -> Online updates -> Update to, and there select //Latest release//. As long as you are using //release-candidates// or //beta// versions of our software, it will not be possible to unsubscribe. Not even by using the unsubscribe link at the bottom of the email.